Terms and Conditions
Accessibility Statement
The webshop is based on a technical platform that is provided and maintained by white label eCommerce GmbH.
Description of the Service
Our online service is a publicly available webshop where you can purchase tickets for events.
Payment can be made digitally, via bank transfer, direct debit, Klarna, credit card & Paypal. After payment has been received, you will receive your tickets by email.
The available payment methods may vary depending on the event.
Level of Accessibility Compliance
This website is mostly compliant with the accessibility requirements under the German Accessibility Strengthening Act (BFSG).
The requirements are based on the European standard EN 301 549, which refers to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
The current assessment of the websites compliance is based on an evaluation against these criteria.
Accessibility Limitations
The accessibility evaluation of our webshop has not yet been completed. The issues mentioned in this statement refer to barriers identified as at the current date of this statement. Additional accessibility issues may be identified as the review progresses.
• Keyboard navigation and focus visibility:
• PDF documents:
• Form fields and controls:
• Images without alternative text:
• Colour contrast:
• Display with high zoom:
At 200% zoom, longer texts in modal windows still cannot be scrolled. As a result, some content may not be fully readable. These modals provide contextual information but are not essential for completing a ticket purchase.
The barriers described above relate both to technical components of the underlying webshop system and to individual content and design elements provided by Open Ground GmbH & Co KG. The causes may differ on a case-by-case basis.
Implementation of accessibility improvements by the technical provider Open Ground GmbH & Co KG not yet been completed for operational reasons and is intended for a later stage.
Contact and Feedback
If you encounter accessibility issues on our website or have suggestions regarding accessibility, please contact us:
openground.online-ticket.de
Email: openground@online-ticket.de
Supervisory Authority
The authority responsible for monitoring compliance with accessibility requirements is:
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF)
Turmschanzenstraße 25
39114 Magdeburg
Germany
Email: mlbf@ms.sachsen-anhalt.de
Phone: +49 391 567 4530
Consumer Information
Consumer information as required under Article 246 of the Introductory Act to the German Civil Code (EGBGB) is available via the following pages:
• General Terms and Conditions (GTC): https://openground.online-ticket.de/index.php?view=content&id=2
• Privacy Policy: https://openground.online-ticket.de/index.php?view=content&id=3
• Legal Notice (Provider Identification): https://openground.online-ticket.de/index.php?view=content&id=4
If you have any questions regarding our consumer information, feel free to contact us at openground@online-ticket.de
Date of Publication
This statement was created on 27 June 2025.
This accessibility statement applies to the website openground.online-ticket.de.
Open Ground GmbH & Co KG operates this website and is committed to making it accessible in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG).The webshop is based on a technical platform that is provided and maintained by white label eCommerce GmbH.
Description of the Service
Our online service is a publicly available webshop where you can purchase tickets for events.
Payment can be made digitally, via bank transfer, direct debit, Klarna, credit card & Paypal. After payment has been received, you will receive your tickets by email.
The available payment methods may vary depending on the event.
Level of Accessibility Compliance
This website is mostly compliant with the accessibility requirements under the German Accessibility Strengthening Act (BFSG).
The requirements are based on the European standard EN 301 549, which refers to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
The current assessment of the websites compliance is based on an evaluation against these criteria.
Accessibility Limitations
The accessibility evaluation of our webshop has not yet been completed. The issues mentioned in this statement refer to barriers identified as at the current date of this statement. Additional accessibility issues may be identified as the review progresses.
This statement will be updated as new findings become available or known issues are resolved.
The webshop – in particular, the checkout process, and the customer account – is not yet fully operable via keyboard. In many cases, the keyboard focus is not visible on interactive elements.
Some of the PDF documents provided on the website are not fully accessible yet. For example, they lack structured tags, which impairs usage with screen readers.
On various pages, form fields and buttons are not yet correctly labelled or technically implemented in a way that enables proper recognition by screen readers.
The cookie icon in the footer does not yet contain alternative text, which limits screen reader accessibility. However, this element is not essential for completing a ticket purchase.
The colour contrast of inactive buttons and certain text elements on various pages does not yet meet the required accessibility standards for readability.
At 200% zoom, longer texts in modal windows still cannot be scrolled. As a result, some content may not be fully readable. These modals provide contextual information but are not essential for completing a ticket purchase.
The barriers described above relate both to technical components of the underlying webshop system and to individual content and design elements provided by Open Ground GmbH & Co KG. The causes may differ on a case-by-case basis.
Implementation of accessibility improvements by the technical provider Open Ground GmbH & Co KG not yet been completed for operational reasons and is intended for a later stage.
Contact and Feedback
If you encounter accessibility issues on our website or have suggestions regarding accessibility, please contact us:
openground.online-ticket.de
Email: openground@online-ticket.de
Supervisory Authority
The authority responsible for monitoring compliance with accessibility requirements is:
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF)
Turmschanzenstraße 25
39114 Magdeburg
Germany
Email: mlbf@ms.sachsen-anhalt.de
Phone: +49 391 567 4530
Consumer Information
Consumer information as required under Article 246 of the Introductory Act to the German Civil Code (EGBGB) is available via the following pages:
• General Terms and Conditions (GTC): https://openground.online-ticket.de/index.php?view=content&id=2
• Privacy Policy: https://openground.online-ticket.de/index.php?view=content&id=3
• Legal Notice (Provider Identification): https://openground.online-ticket.de/index.php?view=content&id=4
If you have any questions regarding our consumer information, feel free to contact us at openground@online-ticket.de
Date of Publication
This statement was created on 27 June 2025.
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